Terms and Conditions
www.moodtime.net website including our Online Store and Adult Blog is intended for use by adults only (18+). If you are not 18 years of age or older please exit the site here.
Legal right to purchase
All products offered for sale by MoodTime via our website are strictly only for sale to persons over the age of 18. Before using any sex toy, enhancer, stimulant or smoking accessory for the first time you must always consult with your doctor first before use. The onus is on you to ensure that you meet the requirements above and/or any age restrictions applicable to products ordered by you on the website and that these restrictions are observed and accordingly you indemnify MoodTime from any and all liability in these regards. Any smoking products purchased from us are only for use with tobacco and legal herbs as defined. It is not intended for abuse or use with illegal substances. moodTime will not be held responsible or accountable for any purchases made for illegal use.
In Stock Items - We typically ship out the order within 1 business day after it has been placed (this excludes weekends & public holidays). In stock goods are normally delivered in 1 - 4 days. Before placing an order you may also inquire about stock availability via our Contact Us page. Catalogue Items - Order placed under re-stocking usually takes 3 - 15 working days; as soon as stock arrives we will ship out the order, delivery time would then be 1 - 4 days. Should the item ordered be out of stock the buyer will be notified first before payment is made only if requested to do so. Should an item be discontinued a full refund will be offered.
All orders are sent with full tracking and you will receive a shipping confirmation email (with a Tracking Number) as soon as your order has been processed and shipped. We use Courier, Pargo or Postnet delivery time is 1 - 5 working days with a tracking number and tracking link. We charge a flat rate of R99 for Courier or Pargo; you may combine as many items as you wish with your order, the shipping rate will not increase. Courier offers the best and safest delivery time therefore we recommend that you select courier option on checkout. An order is deemed to have delivered when the courier obtains an electronic signature or any other confirmation from any person at the buyers nominated address. moodTime offices are based in South Africa, Durban so all orders are processed and shipped locally from our Durban facility. Please see here for our full Shipping Guide.
EFT - Direct EFT payment, Cash Deposit (Please add R 10 cash deposit fee). We also accept instant EFT and Credit Card payments processed through PayFast. Payment is due before shipment. We allow a maximum of 7 days for you to complete order payment, failure to do so will result in the order being cancelled.
Pricing Information; Availability; Errors and omissions Disclaimer
All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, if we cannot guarantee that we will be able to fulfill customer's orders, customer will be notified about availability before payment is made or if payment is made a full refund will be offered. We do offer moodTime discount coupons from time to time, these promotional coupons are available for limited periods and can only be used on our website www.moodtime.net. We can discontinue or amend these coupons at anytime.
We make every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a refund. If we are placing a special import order on the request of a customer then we are not responsible for delayed deliveries caused by any problem which may arise due to the importation of goods. This includes, but is not limited to, our suppliers delaying order, customs detaining orders, acts of God, SARS inspections, customs inspections or flight delays.
All images on our site are supplied to us by our suppliers or are sourced from various free online sites and are used in good faith. You may not use or reproduce any content from our website without prior written permission. If you would like to contribute a picture please feel free to email us, we will link it to your social media account. If you are the owner of any pictures on our site and would like them removed from our site or the image credited to you and linked to your website or social media account please contact us. We will immediately remove it or credit it to you by linking it to your site or social media account.
Return of merchandise (RMA)
We want you to be completely satisfied with your purchase. Therefore, subject to the requirements below we provide a 7 day money-back satisfaction guarantee on anything you purchase from us should it arrive broken or damaged. Proof will need to be submitted such as pictures or video of the damage or fault. All returns for faulty items sent to us is at your cost, the returned faulty item need to be clean and sanitized and in its original packaging with all accessories. A replacement or credit voucher will be sent to you on inspection of the returned item should it be found to be faulty. Due to health reasons, if the packaging has been opened adult sex toys, intimate items and smoking pipes may not be returned. All items are carefully tested and inspected before shipping. All our items are also sealed in plastic so certain items may only be returned if still still sealed in plastic for exchange. The buyer will be responsible for the return cost, if the item is a replacement for a faulty item then we will be responsible for the shipping cost of sending the replacement item.
General Health Disclaimer
MoodTime is not a medical entity and our staff cannot give you medical advice or diagnosis. Nothing contained on this website in the content, information on benefits of use, applications should be construed as such advice or diagnosis. While every reasonable effort has been taken to ensure accuracy of this website the information generated by us should not be interpreted as a substitute for professional advice, professional medical advice, diagnosis or treatment. Always consult your doctor before taking or using any of our products. Your health care professional will be able to help you assess your needs, potential interactions, benefits, and side effects.
Our products are intended for use only by healthy adult individuals. If you are being treated for an illness, taking prescription medication, it is especially important to discuss intended usage with your physician prior to use. You agree to defend, indemnify, and hold harmless, MoodTime, its affiliates, and their respective directors, officers, employees, and agents from and against all claims and all expenses arising from your use of the site, refer to Limitation of Liability section below.
Limitation of Liability
Neither ourselves nor our affiliates will be liable for loss of income or profits, loss of business or any other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. Neither ourselves nor our affiliates will be liable for products not being available for use or for any product malfunction. The customer agrees that for any liability related to the purchase of any products provided directly by ourselves or our affiliates, neither ourselves nor our affiliates will be liable or responsible for any amount of damages above the rand amount paid by customer for the product(s) giving rise to the claim. We will not be responsible for any delays in delivery which result from any circumstances beyond our control. We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms. Any reliance you place on any information or material on MoodTime and any usage of our products are therefore strictly at your own risk.
Most orders ship out within 1 - 3 business days when in stock, if on catalogue then up to 15 days; you can confirm stock prior to ordering. We offer easy ordering, online website, email or WhatsApp and accept Credit Cards, EFT & Cash Deposit. If you don’t want the hassle of repacking and shipping products we do also offer blind shipping (no sender details). We use unbranded packaging & the shipping label only shows the recipients details. No invoice is included in the parcel. Resellers are considered on a case by case basis. Approved resellers will be issued a resellers or fixed discount code to be use on checkout. The resellers or discount code may only be used by the reseller. Orders can be placed online using our normal shopping cart but you must enter your resellers’ code to apply your discount. There is no MOQ. Discounts apply to individual items as advertised on that month’s list or all items depending on the code and apply to the order subtotal. Resellers shall be solely responsible for all products that they sell and the reseller agrees to indemnify and hold MoodTec (Pty) Ltd t/a MoodTime their employees and suppliers harmless from any losses or disputes that may arise. We reserve the right to cancel any order between us at our sole discretion and for any reason whatsoever, should this occur a full refund will be processed within 24 hours. Reseller and discount codes can be terminated at any time, for any reason, at the discretion of moodTime.
Newsletter and Communication
We comply with the provisions of the POPIA Act (Personal Information Act, our POPIA Manual can be found here - POPIA Manual. By registering on our website, adding items to your shopping cart or watchlist, purchasing from us or subscribing to our newsletter you agree to receive emails, Whatsapp or Telegram communication from us. These emails would include order reminders, order updates, order tracking numbers or newsletter. We will follow due diligence in protecting your personal information and we can assure you that it will not be used it for any purpose other than what you originally provided it to us for. The aim of our newsletter is to keep our customers and visitors updated about new products, specials and discount offers. The frequency of the newsletter will be at most monthly. We reserve the sole right to discontinue the newsletter and to unsubscribe users. We will not communicate / spread / publish or otherwise give away your address. The only information saved in relation to any orders or our newsletter subscription is your contact name, email address, delivery address and contact number. You will be able to opt-out at anytime by following the unsubscribe link in the relevant email or by Contacting Us.
Please read through our term and conditions for competitions and giveaways here....
Privacy and Security
We respect your personal privacy! Any information about you, your email address, your purchases, etc. is kept confidential and NOT given or sold to ANY third party for ANY reason. We respect your privacy so all parcels are very discreetly wrapped with no indication of the contents on the parcel or waybill. Every Online Order you make is 100% discretion assured.
Our website www.moodtime.net is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst www.moodtime.net strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to Contact our customer care. Your feedback will help us make improvements.