Terms and Conditions, Here is all the boring stuff ....
In stock items - We typically ship out the order within one business day after it has been placed (this excludes weekends & public holidays). Before placing an order you may inquire about stock availability via our contact us page. Catalogue items - Order will be placed with our suppliers, re-stocking usually takes 3 - 15 working days; as soon as stock arrives we will ship out the order. Should item ordered be out of stock the buyer will be notified first before payment is made.
You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped. SA Post Office or Courier delivery time is 3 - 15 working days with tracking number and tracking link. We charge a flat rate of R 79 for SA Post Office or R99 for Courier Shipping; you may combine as many items as you wish with your order. Courier offers the best and safest delivery time therefore we recommend that you select courier option on checkout. An order is deemed to have delivered when the courier obtains an electronic signature from any person at the buyers nominated address. moodTime offices are based in South Africa, Durban so all orders are processed and shipped locally from our Durban facility.
EFT - Direct EFT payment, Cash Deposit (Please add R 10 cash deposit fee). We also accept instant EFT and credit card payments processed through PayFast. Payment is due before shipment. We allow a maximum of 7 days for you to complete order payment, failure to do so will result in the order being cancelled.
Pricing Information; Availability; Errors and omissions Disclaimer
All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements. All orders are subject to product availability. Therefore, if we cannot guarantee that we will be able to fulfill customer's orders, customer will be notified about availability before payment is made. We do offer moodTime discount coupons from time to time, these promotional coupons are available for limited periods and can only be used on our website www.moodtime.net. We can discontinue or amend these coupons at anytime.
We make every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a refund. If we are placing a special import order on the request of a customer then we are not responsible for delayed deliveries caused by any problem which may arise due to the importation of goods. This includes, but is not limited to, our suppliers delaying order, customs detaining orders, acts of God, SARS inspections, customs inspections or flight delays.
Return of merchandise (RMA)
We want you to be completely satisfied with your purchase. Therefore, we provide a 7 day money-back satisfaction guarantee on anything you purchase from us should it arrive broken or damaged, proof will need to be submitted such as pictures or video of damage. Due to health reasons adult sex toys and intimate items may not be returned. All items are carefully tested and inspected before shipping.
Limitation of Liability
Neither ourselves nor our affiliates will be liable for lost profits, loss of business or any other consequential, special, indirect or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. Neither ourselves nor our affiliates will be liable for products not being available for use or product malfunction. The customer agrees that for any liability related to the purchase of any products provided directly by ourselves or our affiliates, neither ourselves nor our affiliates will be liable or responsible for any amount of damages above the rand amount paid by customer for the product(s) giving rise to the claim. We will not be responsible for any delays in delivery which result from any circumstances beyond our control. We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms.
By purchasing from us or subscribing to our newsletter you agree to receive email from us. The aim of our newsletter is to keep our customers and visitors updated about new products, specials and discount offers. The frequency of the newsletter will be at most monthly. We reserve the sole right to discontinue the newsletter and to unsubscribe users. We will not communicate / spread / publish or otherwise give away your address. The only information saved in relation to our newsletter subscription is your contact name, email address and province. You will be able to opt-out at anytime by following the unsubscribe link in the relevant email or by contacting us.
Please read through our term and conditions for competitions and giveaways here....
Privacy and Security
We respect your personal privacy! Any information about you, your email address, your purchases, etc. is kept confidential and NOT given or sold to ANY third party for ANY reason. We respect your privacy so all parcels are very discreetly wrapped with no indication of the contents on the parcel or waybill. Every online order you make is 100% discretion assured.