Frequently Asked Questions
ORDERING AND PAYMENT
Is it safe using your online site?
Yes, of course. Our site's connection is secure and all information sent to this site is private. If you look in the task bar you can view our valid moodTime.net SSL Certificate.
Do I need to register on your website to place an order?
You do not need to register on our website to place on order, you have the option of ordering on a guest account, or you can register on checkout!
Is there a benefit to register on your website when placing an order?
Registering is the best option to checkout on as then you have access to your moodTime order history and will receive automated order updates from us regarding shipping.
What payment options do you offer?
Will my order be discreet?
At moodTime we offer discreet secure online shopping together with safe shipping and packaging to fully protect your privacy. Our packaging is 100% discreet so no one will know what you have ordered.
Does your website have terms and conditions?
Yes, just the very basic standard terms, you may view them here
Do you offer discounts?
We do offer discount for bulk orders and resellers. We also often give out coupon and discount codes to our moodTime newsletter subscribers.
SHIPPING AND TRACKING
What shipping methods do you use and what is the cost?
Our shipping cost is a flat rate so it will not increase if you add more items, We offer:
Do I receive a tracking number and can I track my parcel?
Absolutely, on shipping we will send you your tracking number and tracking link.
What happens if my parcel gets lost during transit?
This does not happen but in the absolute rare occasion it does you are covered! For your peace of mind all our parcels are fully insured
What happens if an item is out of stock?
If an item is out of stock, you will not be able to add them to your cart. All items that are listed are available for order and delivery time will be displayed before checkout
Are all orders sent locally?
Yes 100%, all orders are shipped from our moodTime office in Durban, South Africa
How long does processing and shipping take?
We try our hardest to send out in stock items the next day. In stock items normally take 1 - 3 days to arrive. Catalogue items normally take 1 - 15 days. Once shipped, delivery time for courier is overnight to main areas or 1 - 4 days for other areas. PostNet is around 2 - 4 days (days are quoted in working days).
How can I contact your store?
You may contact us via the online chat option or click on the contact tab, we are quite busy sometimes so the best option would be either via e mail or WhatsApp.
What happens if my item arrives damaged or faulty?
Before we send out any item we do fully inspect the item carefully to ensure that it is in 100% perfect working condition.
What is your return policy?
Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for hygiene reasons. We have to have this policy in place for the safety of our staff and customers. These include Lingerie, Sex Toys, Gifts, and Accessories.
What happens if you dont have the item I am looking for can you source it?
Absolutely! If we don’t have that special sex toy that you are looking for then we will go out of our way to get it for you, just contact our moodTime support and we will try our best to source it for you.