moodTime Frequently asked questions

ORDERING AND PAYMENT

Is it safe using your online site?


Yes, of course. Our site's connection is secure and all information sent to this site is private. If you look in the task bar you can view our valid moodTime.net SSL Certificate.




Do I need to register on your website to place an order?


You do not need to register on our website to place on order, you have the option of ordering on a guest account, or you can register on checkout!




Is there a benefit to register on your website when placing an order?


Registering is the best option to checkout on as then you have access to your moodTime order history and will receive automated order updates from us regarding shipping.




What payment options do you offer?


Secure Payment are Powered by PayFast At moodTime we offer: 1. Old school EFT 2. Credit Card - powered by PayFast 3. Instant EFT - powered by PayFast All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into PayFast payment gateway for processing also make use of 3D Secure (Verified by Visa and MasterCard SecureCode).




Will my order be discreet?


At moodTime we offer discreet secure online shopping together with safe shipping and packaging to fully protect your privacy. Our packaging is 100% discreet so no one will know what you have ordered.




Does your website have terms and conditions?


Yes, just the very basic standard terms, you may view them here




Do you offer discounts?


We do offer discount for bulk orders and resellers. We also often give out coupon and discount codes to our moodTime newsletter subscribers.





SHIPPING AND TRACKING

What shipping methods do you use and what is the cost?


Our shipping cost is a flat rate so it will not increase if you add more items, We offer: 1. Courier (The Courier Guy) - R 99 2. Courier (Fastway Courier) - R 99 3. PostNet (on request) - R 99 4. SA Post Office - R 79 - On request, Errrr! we dont recomend using them though.




Do I receive a tracking number and can I track my parcel?


Absolutely, on shipping we will send you your tracking number and tracking link.




What happens if my parcel gets lost during transit?


This does not happen but in the absolute rare occasion it does you are covered! For your peace of mind all our parcels are fully insured




What happens if an item is out of stock?


If an item is out of stock, you will not be able to add them to your cart. All items that are listed are available for order and delivery time will be displayed before checkout




Are all orders sent locally?


Yes 100%, all orders are shipped from our moodTime office in Durban, South Africa




How long does processing and shipping take?


We try our hardest to send out in stock items the next day. In stock items normally take 1 - 3 days to arrive. Catalogue items normally take 1 - 15 days. Once shipped, delivery time for courier is overnight to main areas or 1 - 4 days for other areas. PostNet is around 2 - 4 days (days are quoted in working days). All orders come up as 1 - 15 business days on checkout by default however most items are in stock but if you are time sensitive you may contact us to check stock quantities on hand before placing your order. For full shipping details check out our shipping guide.





CUSTOMER SERVICE

How can I contact your store?


You may contact us via the online chat option or click on the contact tab, we are quite busy sometimes so the best option would be either via e mail or WhatsApp.




What happens if my item arrives damaged or faulty?


Before we send out any item we do fully inspect the item carefully to ensure that it is in 100% perfect working condition. In the rare instance that a product is damaged or faulty on delivery, please email us within 24 hours so that we can rectify the situation. Include your order number and a detailed description of the problem. If found faulty we will gladly replace your damaged or faulty product.




What is your return policy?


Unfortunately, due to the nature of our intimate items, the majority of our goods are not exchangeable or refundable for hygiene reasons. We have to have this policy in place for the safety of our staff and customers. These include Lingerie, Sex Toys, Gifts, and Accessories. If you are unsure as to whether or not a product is right for you, please contact our customer help before ordering and we will answer any questions you may have.




What happens if you dont have the item I am looking for can you source it?


Absolutely! If we don’t have that special sex toy that you are looking for then we will go out of our way to get it for you, just contact our moodTime support and we will try our best to source it for you.





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100% Discreet Packaging √

Excellent Service √

Low Prices √ 

Quality Guaranteed √

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moodTec Pty Ltd Trading as: www.moodTime.net

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